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Privacy Policy

Last updated: June 30, 2025


Manusaiw respects your privacy. This Privacy Policy (the “Policy”) describes how we collect, use and store your data when you visit Manusaiw.com (the “Website”), make purchases on the Website or otherwise provide us with personal information. This Policy applies regardless of the device or technology you use to access the Website.

If our privacy practices change, we will post the updated Policy on the Website. You can check the “Revised Date” at the top of the Policy to see if the Policy has been updated. If we believe that certain changes may materially affect your rights, we will proactively notify you before the change and provide you with an opportunity to opt-out. If you have provided a valid email address, we will notify you by email; otherwise, we will post a notice prominently on the homepage of the Website.

We recommend that you read this Policy carefully, and by continuing to visit or use the Website, you will be deemed to have read and accepted this Policy.

In this Policy, “Manusaiw”, “we”, “us” or “our” refers to Manusaiw.com.



Categories of personal information we collect and purposes for which we use it


We collect personal information in two ways: directly from you, usually through forms on our website, and indirectly when you interact with us.

When we collect personal data through forms, the fields marked with an asterisk are mandatory. In fact, some of the personal data we ask you to provide is necessary for us to perform the contract between you and Manusaiw, to provide you with the services you requested, or to comply with legal requirements. If you do not provide the personal data marked with an asterisk, this may affect the goods and services we provide.

We collect and process personal data for the following purposes:

  • Customer relationship management, we mainly collect identification data, such as your name and contact details;
  • Order management, we collect information such as your name, email address, billing address, shipping address, telephone number, product selection, credit card or other payment information;
  • Sending commercial communications, in particular by subscribing to our newsletter by entering your email address;
  • Organizing competitions or promotions, we collect data such as your name, email address or telephone number;
  • When you contact us by email, Manusaiw will answer requests about our products or brands to manage after-sales service.
  • To manage customer reviews of products, we will collect at least your email address;
  • To analyze the ergonomics of our website through certain cookies or other technologies, which enable us to collect information about your online browsing, such as information about your browser type, the country code where your device is located, the pages of our website you viewed during your visit, the ads you clicked on, and any search terms you entered on our website.

Our website may also use a website logging service, which may record mouse clicks, mouse movements, page scrolling, and any text entered into website forms. The data collected by this service is used to improve the usability of our website. The information collected will be stored and used for aggregate and statistical reporting. All data related to website ergonomics is statistical data of user browsing actions and patterns and does not identify any individual.

If you do not wish your website activity to be recorded, please contact the following email address: tech@manusaiw.com


The legal basis for processing your personal data is as follows:

  • The processing of data related to customer relationship management and the management of your orders is either based on the performance of the contract between you and Manusaiw (for example, when you create an account with us or order products from us) or on our legitimate interests (transaction security helps us prevent fraud);
  • The processing of data related to sending commercial communications is based on your specific consent;
  • The legal basis for processing data for organizing competitions or promotions is the performance of the contract between you and Manusaiw (to allow you to participate in such activities);
  • When you send a request about our products or brands or manage customer reviews of products, the processing of your data is based on your specific consent;
  • We also use the information you submit to us to improve our products and publish reviews to other customers;
  • The processing related to the development of ergonomics and statistics for our website is either based on our legitimate interest in cookies used to improve the website, ensure its proper functioning and be secure and reliable, or based on your specific consent for all other cookies (used to send targeted advertising or provide customized services, run statistics).



Who can access your personal data?


We are committed to keeping your personal information strictly confidential. Protecting customer privacy is always Manusaiw's core responsibility. Except in the following limited circumstances, we will not disclose your personal data to any third party.

We may disclose your data in the following circumstances:

a. Sharing within the group: We may share your information with other companies within the Manusaiw group, which will handle your data in accordance with the same or stricter privacy protection standards as this policy.

b. Authorized service providers: We may provide some data to trusted suppliers who perform specific services on our behalf, such as:

  • Website hosting and maintenance;
  • Marketing and advertising support;
  • Product warehousing and logistics distribution;
  • Customer service and after-sales support;
  • Fraud detection and risk control.

We will only provide them with the minimum personal information necessary to perform the service, and require them to use the data only for the specific purpose of providing services to us, while complying with strict data security and confidentiality obligations.

Due to legal obligations or the need to protect your rights, we may disclose your personal information in the following circumstances:

  • To comply with applicable laws, regulations, regulatory requirements or judicial orders;
  • To respond to lawful requests from the government or law enforcement agencies;
  • To protect the legal rights, property or safety of Manusaiw, its users or others;
  • To share necessary information with relevant agencies to prevent fraud or reduce credit risk.

Corporate transactions or reorganizations: In the event of a corporate merger, asset sale, business reorganization or bankruptcy liquidation, we may transfer your personal information to the successor of the business, provided that the party continues to comply with the protection standards set out in this Privacy Policy.

We will not sell, rent or disclose your personal information to any third party for purely commercial purposes without your consent.



Where do we store your personal data?


Due to the global nature of the Internet, the collection and processing of personal data may involve cross-border transfers. The data we collect from you may be transferred, accessed or stored in countries or regions outside the UK. Such data will always be processed in a secure and compliant manner and in compliance with applicable data protection laws.

We may entrust third-party partners located outside the UK to process your personal information. These third parties may undertake the following functions:

  • Order fulfillment and logistics delivery;
  • Payment information processing;
  • Customer service and technical support, etc.


When transferring your personal data to a country outside the UK, we will ensure that:

  • The country or region has been determined by the Commission to have an "adequate level of protection";
  • We will sign standard contract clauses with the recipient to ensure that your data is protected to the same extent as GDPR.

We are committed to taking appropriate technical and organizational security measures to ensure that your personal data is protected to the same extent worldwide.



How long will we retain your personal data?


We will retain your personal data until we achieve the purpose for which we collected the data or fulfill our legal obligations.

  • We retain data related to account creation until you ask us to delete it or after a period of user inactivity as detailed in our document retention policy;
  • Data related to product orders (whether through a customer account or through guest checkout) will be retained for the duration of the contractual relationship related to order management;
  • When you participate in a competition or promotion, your data will be retained for the duration of the event;
  • Data related to your subscription to our newsletter will be retained until you ask us to unsubscribe or delete it or after a period of user inactivity (defined by our internal retention policy);
  • When you send us a request regarding our products or brands, your data will be retained for the time required to process such request;
  • We will retain your personal data in cookies set on your terminal until we need it to fulfill the purpose for which it was collected (for example, session identification cookies are only retained for the duration of the session).


We may retain some personal data for longer periods of time to comply with legal or regulatory obligations (for example, to fulfill obligations related to invoicing) or to protect our legitimate business interests (for example, to bring claims to court).



Cookies


Whenever you interact with us, we receive and store certain types of information.

When visiting our website, information about your browsing may be saved in some "cookies" files installed on your device.

We issue these cookies to facilitate browsing on our website.

Our providers may also issue this information when you visit other websites in order to provide you with personalized advertising.

In addition, some cookies may be located in different areas of our website to display advertising content from third-party advertisers on your device.

Please note that only the issuer of the cookie can read or modify the information contained in it.



Cookies we issue


The cookies we install on your device allow us to recognize your browser when you connect to our website.

We issue cookies for the following purposes:

  • Establish traffic statistics (number of visits, page views, abandonment during the ordering process) to monitor and improve the quality of our services;
  • Adjust the presentation of our website according to the display preferences of your terminal;
  • Remember information entered in forms, manage and ensure access to specific and personal locations (such as your account), manage your shopping cart. We may send you emails to keep you informed of the status of your order: you can unsubscribe at any time by clicking on the unsubscribe link in each email;
  • To provide you with content (including advertising) relevant to your interests and to tailor the offers we send you;
  • Manusaiw uses cookies to collect information about abandoned shopping carts.



Third-party cookies


When you visit our website, one or more cookies from our providers ("third-party cookies") may be placed on your device through the pages of our website or through content displayed in our advertising spaces.

The cookies placed on our website by the providers we use to promote our events and offers are intended to:

  • Recognize products seen or purchased on our website in order to personalize advertising offers sent to you when you visit other websites;
  • Send you Manusaiw offers by email if you authorize it when registering.

The cookies contained in the advertising spaces of our website are intended to establish advertising statistics (e.g. how many times an ad was shown, which ads were shown, etc.)

The issuance and use of third-party cookies is subject to their privacy policies. We do not have access to or control over third-party cookies. However, we ensure that partner companies process information collected on our website only for our needs and in compliance with all applicable regulations.



How can I change your cookie settings?


You can reject third-party cookies by setting your browser accordingly. Any setting may affect your Internet browsing experience and the conditions under which you can access certain services that require the use of cookies.

You can configure your browser software to save cookies on your device or, depending on the issuer of the cookie, to reject cookies. If your browser is set to reject all cookies, you will not be able to shop or use basic features of our website, such as keeping items in your shopping cart or receiving personalized recommendations.

You can also configure your browser to provide you with a prompt to accept or reject cookies before a cookie may be registered on your device.

To find information related to other browsers, please visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout

To find out more about cookies, including how to see what cookies have been set, visit http://www.aboutcookies.org or http://www.allaboutcookies.org



Analytics


We may use analytics technologies to display or send personalized content or communications (defined by the GDPR as any form of automated processing of personal data that evaluates personal aspects relating to a natural person, in particular to analyse or predict aspects about the data subject’s personal preferences or interests, behavior or location).



Personalized advertising banners


After browsing our website, personalized banner ads may be displayed when you are on other websites. We are committed to providing you with offers that are relevant to you. Therefore, the advertising banners displayed will be related to the products you have viewed while browsing our website through your device. This service is designed to provide personalized advertising displaying products or services based on the Internet user's recent behavior on its partner websites and applications. To this end, our providers use cookies to identify users.



Targeting information


When you agree that we can contact you for commercial purposes, we may send you emails and other communications about goods and services that may be of interest to you. We do this by studying the online browsing and shopping habits of our customers and providing them with information about the products they have viewed and used. If you indicate your preferences when providing your details, we will use this information to better select the information sent to you.

We use online browsing data to track your use of our website to understand which products and services interest you and collect certain personal information such as name, email address, phone number, and a unique identifier associated with your device. This information is then used to assist you in the purchase process, including contacting you from time to time (by email) or personalizing the advertisements displayed to you online.



Transaction Security and Website Abuse


In order to provide you with the best service and ensure that you have a secure experience with payment and order delivery, we will use some of your data to prevent and avoid any abuse of the website. We have commissioned our service providers to perform automated tests on this data.

After such tests, we may decide to take any relevant security measures based on the results, or we may decide to cancel an order when transaction security cannot be guaranteed. In the event of incidents such as payment theft or delivery fraud, order-related data will be stored in a specific file to allow us to perform any relevant additional verification for future orders. We will inform you about any tests so that you can express your opinion.

If you withdraw your consent to the processing of personal data related to transaction security, you may no longer be able to use the website or place orders.



Your rights to personal data


You have the right to make the following requests about your personal data at any time:

  • Access: View your personal data we hold;
  • Correction: Update inaccurate or incomplete information;
  • Erasure: Request deletion when the data is no longer necessary or you withdraw your consent (except for legal or legitimate reasons);
  • Restrict processing: Limit our use of your data in certain circumstances, such as when the data is incorrect or there is an objection to the processing;
  • Object to processing: Object to our processing based on legitimate interests based on your situation, or refuse to receive marketing information;
  • Data transfer: Get your data in a readable format, or ask us to transfer your data to another service provider (when technically feasible);
  • Withdraw marketing consent: You can stop receiving our promotional information through the "unsubscribe" link at the bottom of the email;
  • Reject automated decision-making: You can object to a decision made solely through automated processing (such as profiling) if the decision has a significant impact;
  • Complaint: If you believe that your data rights have been violated, you can complain to the data protection authority.


You can exercise these rights by contacting Customer Service in one of the following ways:

Email: tech@manusaiw.com

Please note that we may ask you to provide additional information necessary to confirm your identity in order for you to exercise your rights.



Security


We are committed to providing a safe and secure environment for our customers. Although we take appropriate technical and organizational measures to protect the personal data you provide to us, no transmission over the Internet can be guaranteed to be secure. Therefore, please note that we cannot guarantee the security of any personal data you transmit to us over the Internet.

If you use a computer or terminal in a public place, for your own safety, we recommend that you always log out and close your website browser after you finish your online session. In addition, we recommend that you take the following security measures to enhance your online security:

  • Keep your account password confidential. Remember that anyone who knows your password can access your account.
  • When creating a password, use at least 8 characters. A combination of letters and numbers is preferred. Do not use words from the dictionary, your name, email address, or other easily accessible personal data. We also recommend that you change your password frequently. You can do this by going to "My Account" and clicking "Change Name, Email or Password".
  • Avoid using the same password for multiple online accounts.



Third-party website links


Certain links within this website may lead to other unrelated third-party companies. We will never share your personal information with these third-party companies.

The third-party website links provided on our website are for your convenience. We do not control these websites and their privacy practices, which may differ from ours. We do not endorse or endorse any third-party websites accessible through this website. We recommend that you review the privacy policy of any company before submitting your personal information.

The data you choose to provide to unrelated third parties will be subject to their privacy policies. Certain third-party companies may choose to share their personal data with us; such sharing is subject to the privacy policy of the third party.

We are not responsible for the personal data collected, stored and used by third parties through their websites. You should always carefully read the privacy policy of each website you visit.



Children


We do not and will not intentionally collect information from anyone under the age of 16 who is unsupervised. When processing personal data of children under the age of 16, guardian consent must be obtained. In this case, we will make reasonable efforts to verify that the guardian has obtained consent or authorization under the current technical conditions.



Fake Emails


We will never ask you to confirm any account or credit card information via email. If you receive an email claiming to be from Manusaiw, please ignore it and do not respond.



Changes to Privacy Policy


Our business is constantly changing and so is our Privacy Policy. You should visit our website frequently to stay updated with the latest changes. Any changes to the Privacy Policy will be posted on the website and the date at the bottom of this Policy will be updated to reflect when it was last revised.



Contact Information


If you have any questions or concerns about this Policy or any other privacy-related issue, or wish to exercise any of the rights listed above, please contact us at tech@manusaiw.com.